Kosmos Stargazing Resort and Spa Overbooking & Refund Policy

At Kosmos Stargazing Resort and Spa, we strive to provide an exceptional experience for all our guests. Please review our policy regarding overbookings, refunds, and IndieGoGo contributions:
‍
Overbooking Policy: If your reservation is affected by an overbooking, you will not be eligible for a refund. The resort will remain operational, and we are committed to accommodating all guests as best as possible.

‍IndieGoGo Contributions: It is important to understand that backing a campaign and claiming a perk are not the same as purchasing an item online. Supporting a crowdfunding idea on a platform like IndieGoGo means you are helping a work-in-progress project, idea, or cause.Backers contribute to campaign owners, not to IndieGoGo. Your contribution went directly into supporting the construction of this project and therefore is not eligible for a refund.While there has been a delay in delivering your perk, we assure you that we will still fulfill our commitment.

‍Reservation Transfers & Expiration: If you are unable to visit due to travel constraints, you may transfer your reservation to another person.Reservations do not expire, ensuring that you can enjoy your stay at a future date.By making a reservation or contributing to our campaign, you agree to these terms. If you have any questions, please contact our customer service team for assistance.